Read reviews and complaints.
Search the web using the company name and terms like “complaints” and “reviews” to see what other consumers say about the company. Next, check if the company has a report with the Better Business Bureau, which has reviews of over 20,000 moving-related businesses. Finally, examine the BBB’s letter grade for the mover and read about any complaints, thoughts, or government actions. You can also lookup the company’s complaint history on the Department of Transportation’s website using the mover search tool.
Be wary of large deposit requirements.
According to Michael, a moving company should not take a deposit of more than 20% of the expected cost of the move. He explains that many will not request payment until their belongings are delivered. Put any deposits or other payments on a credit card so you can dispute the charge if something goes wrong.
If a mover takes your belongings hostage to force you to pay more, Michael suggests contacting the police, who may be prepared to assist. If you have a complaint about a mover, contact the Better Business Bureau and, for an interstate move, the Federal Motor Carrier Safety Administration. If the mover is a member of the American Moving & Storage Association, you should register a complaint with them as well.
You can also file a complaint with your state or local consumer protection agency. In November, the Maryland attorney general ordered a corporation to pay more than $500,000 in fines and costs, including at least $117,000 in consumer compensation, after being accused of overcharging clients and keeping their items hostage.